FAQ

Welcome to Violet Snow Custom Fabric! We are so happy you're here! 

FAQ'S 

Q.) Which fabric bases do you carry? 

A.) Our in house fabrics range from premium polyester knits and wovens, luxurious minky, plush, sweatshirt and vinyl. For a complete breakdown click here!

A.) In addition to our in house fabrics, we also offer several cotton bases limited to pre order, for and occasionally retail. For a complete breakdown click here!

Q.) How do your in house fabrics compare to your pre order quality?

A.) On the fence? We get it manmade fibers had a bad rep back in the 60's & 70's. Rest assured 60 years R&D has made quite the exuberant impact across the industry. Our in house bases are not your grandma's fabrics. Offering the same premium quality, vibrancy, and detail as our pre order fabrics. Bonus points! In house fabrics will not fade, or pill, like cotton. 

Q. Do you offer wholesale pricing? 

A.)  We sure do! Please click here to submit and inquiry!

 

Q.) Where can I find Pre Order Round updates? 

A.) Please visit our Round Updates Page.

 

Q.) How often do you launch new designs?

A.) We launch 2 new rounds every month. The first round of the month will run through the 15th. With the next launching on the the 16th and running through the last day of the month 😊

 

Q.) What is your average TAT (turn around time) 

We get it, you want these dreamy fabrics in your hands as soon as you can, we work hard to under promise and over deliver. 

A.) All in house printed products ship between 1-10 business days. Need your shipment sooner? We offer a RUSH MY ORDER feature, which bumps your order to the front of the line. 

A.) Typical TAT for in stock fabrics can take up to 3 days, however, we try our hardest to get retail orders out the door on their way to you within 24 hours. Don’t worry, we’re pretty good at it.

A.) Pre-order fabrics (based off 2021 average) is 6 weeks at close of round. Please allow up to 14 weeks due to the pandemic. 

 

Q.) Can I order Pre-Order and Retail items together?

A.) We wish! Unfortunately, our system is not configured to do so (hey! we focus our art on fabrics, not tech). Have no fear, you won't be hexed or shunned for the combo purchase, however if you mix pre-order and retail together. Your retail items will be held until the pre-order shipment comes in. You also have the option of placing two separate orders.  

Cant wait? Email info@violetsnowcustomfabric.com to request separate shipping, we will email an invoice for difference in shipping to separate the orders. Once paid, retail will ship on the next scheduled pickup day.

Q. Are you on Social Media? 

A. We thought you'd never ask! Yes!!! Share your creations, inspire and get inspired. We love to hear all about your experience. 

 

Q.) Do you have a VIP Reward Program? 

A.) We sure do! We are proud to offer a generous point system that rewards for on each dollar spent at VSCF! Rewards can be redeemed at any time! Sign up for our newsletter for inside info on double snowflake days and insider secret sales! Create an account, sign in to earn Snowflakes!! 

 

Q. Do you have any promos for first time buyers? 

A.) Yessss! Use code  VIOLETSNOW on your first order over $50 to save 10%!

A.) Use code FIVEONUS for $5 off 

  

Q. What is your refund policy? 

A.) Check out our refund policy here! 

 

Q. How do I request a refund/exchange a product? 

A.)  Complete your RMA request here. Make sure you have your order number and email on hand. Your request will be reviewed within 2 general business days. 

 

 

Q.) HELP! My question isn't listed! 

Can't find what you are looking for? Please email info@violetsnowcustomfabric.com  we try to get back with every one of our amazing customers within 24 hours, however, we ask that you give us up to 2 business days for a response. 

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