ALL SALES ARE FINAL
Pre-orders have a 8-14 week turnaround time.
When you place a pre-order you are agreeing to purchase an item that we do not have on hand or ready to ship.There is a waiting period and you agree to this wait by completing your purchase. Refunds will not be issued based on wait times within the turnaround time. We will always do it’s best to give you an accurate estimate of when fabric will arrive and will provide updates any time they are available. Average TAT is 7 weeks with a wait time of up to 14 weeks. You can view round updates on our website HERE or join us on Facebook!
Retail fabric is on hand and is ready to ship. Unfortunately, in the age of modern technology websites can oversell. If these situations arise, you will receive a refund for the out of stock item, we will ship the remainder of your items. We do our best to reach out to give you an option of refund or exchange, as a courtesy, during peak seasons these efforts are not always an option.
It is not uncommon for us to receive flawed custom prints. It is a normal part of the process. We print on 60” wide fabric but we can only guarantee 54”; therefore flaws (smudges, defects, small cuts) that are 6” from the selvage will not be considered a flaw. Any flaw that can be covered with a quarter will not be considered eligible for refund.
If you place an order during a sale, or receive free shipping, the refund/store credit will be adjusted accordingly.
To open an exchange/refund request click HERE. We ask that you provide your email, order number, concern and photos (if regarding flaw) within 5 days of receiving shipment arrival.